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Terms & Conditions

PLACING AN ORDER ONLINE

Simply follow the step-by-step online Purchasing procedure. When you have placed your order we will quickly send you an e-mail to confirm receipt and organise the speedy delivery of your goods.

  • SAFE SECURE TRADING: is an issue taken very seriously at Crawfords Metal Detectors. That's why we trade using only the highest levels of credit card security over a secure network. All details are confidential while input on the Internet and then sent to us using secure data encryption software. This means that all data input on our site is coded and can only be decoded by us.
  • PAYMENT: can be made using any Visa or Mastercard credit card or by Switch /Solo or Delta debit card. If your delivery address is outside the UK payment can only be taken by credit card.
  • CUSTOMER SERVICES are always available to answer any of your queries and we promise to deal with all your needs efficiently. If you require advice or further information on a particular product or cannot find what you are looking for please give us a call - we will be only too happy to assist. We hope you enjoy your online shopping experience with us and look forward to becoming your first choice for all your metal detecting needs.

DISCLAIMER

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

Please Note : This does not affect your statutory rights as a consumer.

Shopping with crawfordsmd.co.uk

You can order products displayed on this website by completing all product ordering steps on-line. If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order.

PRICES

Prices include VAT. VAT will be charged at current rate for orders placed within the countries of the EU (European Union), and also paid for from within the EU.

We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

You will be notified of the shipping cost (calculated at cost by total weight) and tax adjustments (if applicable) on the payment page prior to making payment, at which point you will have the opportunity to cancel your order if you wish to do so.

PAYMENT

We accept the following payment methods:

To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

If your delivery address is outside the UK and your order online you must pay by credit card. We currently debit money from your account within one working day after we have received your order.

RETURNS

We hope you are delighted with the products you buy from us. If you wish to return your product, you can do so within 7 working days. It's condition must be unused and in its original packaging. There will be a 20% restocking fee levied against the price you paid for the product.  We reserve the right to refuse to refund goods that have been damaged or tampered with. If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will either replace the goods or return your money.

If you wish to return an item, please contact us first and we will inform you of our returns procedure.

OUR RESPONSIBILITY

  • We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
  • We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
  • COPYRIGHT / TRADEMARKS / DATA PROTECTION
  • All rights in the designs and information on our website are owned by Crawfords Metal Detectors. They are protected by copyright and other intellectual property rights.
  • You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
  • We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our privacy policy.

LINKS TO OTHER WEBSITES AND SERVICES

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

GENERAL

We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

PRIVACY POLICY

  • What information do we collect?
    When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
  • What do we do with the information?
    We will use the information to process orders and to provide a more personal shopping experience. Please note we do not hold your credit card details after an order is processed for both your and our security, and hence you will be required to supply these details every time you order of the site.

We may use this information to tell you about changes to our website and to let you know about our products and those of other companies we work with. If you do not wish to receive this information, please send us an email at to sales@crawfordsmd.com.

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