Placing an Order Online

Simply follow the step-by-step online Purchasing procedure. When you have placed your order we will quickly send you an e-mail to confirm receipt and organise the speedy delivery of your goods.

Safe Secure Trading

Is an issue taken very seriously at Crawfords Metal Detectors. That's why we trade using only the highest levels of credit card security over a secure network. All details are confidential while input on the Internet and then sent using secure data encryption software. This means that all data input on our site is coded and can only be read by the intended recipient.

Payment

Can be made using any Visa or Mastercard credit card or by Switch / Solo or Delta debit card. If your delivery address is outside the UK payment can only be taken by credit card.

Credit Cards

Customer Services

Customer Services are available during opening times to answer any of your queries and we promise to deal with all your needs efficiently. If you require advice or further information on a particular product or cannot find what you are looking for please give us a call - we will be only too happy to assist. Out of working hours you can get in touch via email or Facebook. We hope you enjoy your online shopping experience with us and look forward to becoming your first choice for all your metal detecting needs.

Disclaimer

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

Please Note: This does not affect your statutory rights as a consumer.

Shopping with crawfordsmd.co.uk

You can order products displayed on this website by completing all product ordering steps on-line. If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order.

Prices

Prices include VAT. VAT will be charged at current rate for orders placed within the countries of the EU (European Union), and also paid for from within the EU.

We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

You will be notified of the shipping cost (calculated at cost by total weight) and tax adjustments (if applicable) on the payment page prior to making payment, at which point you will have the opportunity to cancel your order if you wish to do so.

Payments

To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

If your delivery address is outside the UK and your order online you must pay by credit card. We currently debit money from your account within one working day after we have received your order.

Returns

We hope you are delighted with the products you buy from us. If you wish to return your product, you can do so within 7 working days. Its condition must be unused and in its original packaging. There will be a 20% restocking fee levied against the price you paid for the product. We reserve the right to refuse to refund goods that have been damaged or tampered with. If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will either replace the goods or return your money.

If you wish to return an item, please contact us first and we will inform you of our returns procedure.

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an as-is and as available basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Copyrights & Trademarks

All rights in the designs and information on our website are owned by Crawfords Metal Detectors. Logos and imagery relating to the manufacturers or suppliers of our products and our partner organisations are the property of those respective organisations. They are protected by copyright and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

Links to Other Websites & Services

If you click on a link to a 3rd party website from ours, you should note that we do not have any content control over that website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. It is a good idea to look at the privacy statement applicable to the website you are looking at.

General

We may change or withdraw any part of our website or may refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Privacy & Data Protection

When do we Collect Information?

When you browse this website, a Google Analytics script will create cookies to track and record data about your movements within the site, this information cannot be used to personally identify you. In continuing to use the site, you consent to this happening. Disabling javascript in your browser or enabling some browser plugins will enable you to browse the site without Analytics being active. But note that disabling javascript may result in some loss of site functionality for which we will not be responsible for.

When you make a purchase with either a Guest or Registered account, when you register or edit an account or register a pre-order request, we will record some information about you which can identify you. By using these features of the site, you consent to us recording the following information and using it as described below.

What Information do we Collect?

When you place an order or create an account with us we collect your name, e-mail address, mailing address and phone number, the information which you entered into the forms. In addition will may also store your IP address and the web browser version you are using. We may record which products you have shown an interest in via the Wishlist and Pre-Order forms, and which products you purchase. We also monitor customer traffic patterns and site use which enables us to monitor the site's performance improve the service we provide.

What we do Not Collect

We do not collect any payment information relating to your credit or debit cards. This is handled by the secure, trusted payment systems of SagePay and PayPal. All financial card payment information is entered on their website payment system and not ours.

What do we do with the information?

This information is encrypted and sent to our server over a secure connection, where it is stored in an electronic database. We will use the information to process your orders and communicate with you if necessary and to provide a more personal shopping experience.

If you select the Newsletter Subscription option when creating your account, you consent to us sending you news and information about our company, products, special offers and events, to your email address. You have the right to opt out of this at any time.

If you pre-order a product or add a product to your wishlist, we may contact you regarding your interest in the product and events and other products relating to it.

If you submit a review of our company or a product, you consent to us publishing your review on our site or in publicity materials.

What we Won't do with Your Information

We will not sell, distribute or lease your personal details to any 3rd parties unless we have obtained your permission or are required by law to do so.

Data Security

It is the policy of Crawfords Metal Detectors to take security very seriously. That is why we use 3rd party secure online payment systems to handle your orders. They specialise in security and give you the peace of mind to place your orders with good faith. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your Rights

Under GDPR (General Data Protection Regulation [covering EU citizens]) you have certain rights regarding the data which any organisation holds about you. You have the right to request disclosure of the data we hold about you. You also have the right to request us to delete any or all data which we hold about you. If you are on a mailing list, you have the right to opt out of receiving mail. To make any such request you must contact us.